Frequently Asked Wholesale Questions (Powered by CubeCart)

Items in cart:
Total:

0
$0.00

[Login | Register]

Shop by Category

Featured Product

Crystal Fish in Fishbowl

Mailing List

Subscribe to our mailing list below:

Our Host

2001 Web

Knowledge-base

Here we have tried to answer your questions about Crystal Mountain Creations and our Wholesale program in our Knowledge base. If you can't find an answer to your question here go to Client Support and Submit a support ticket.

I don't have a reseller's ID, can I still buy at wholesale prices?

NO. We only sell wholesale to the trade so a tax ID is required. We do not sell to the general public.

Do you charge sales tax?

No. We wholesale only to the trade. You as a retailer collect sales tax from your customer.

How long have you been in business?

Crystal Mountain has been in business since 1982. Crystal Mountain is the 3rd largest producer of high quality crystal creations in the world. We are the only one located in the United States.

Can I use the Swarovski name in advertising?

Yes. But your must state that it is "Made with Genuine Swarovski crystal from Austria." Be sure your customer knows the item is not made by Swarovski.

Can I order samples?

Due to the nature of our product and since all our crystal is at true wholesale prices we do not offer samples. We are the manufacturer and pride ourselves on the quality of our merchandise and stand behind every item that we create.

Do you have a printed catalog?

No. Due to items being retired and new items added we have discontinued our printed catalog. We do have a CD or we can send a cvs. file to you through the website. Once you have been approved for an account you can also download pictures directly from the website.

Can I order any other way besides the website?

No. We have created this website so that people can send in their orders 24/7.

Do you have a reseller program?

Yes. You just need a tax ID to set up an account with Crystal Mountain Creations. Just fill out our Merchant Account Application and once we confirm your business information we will create your account for you.

Do you offer volume discounts?

Yes. Here is the our scale for volume orders. These discounts are for all our clientèle, either local or international. This does not include shipping charges. When ordering in volume use the Mail Order form at final checkout so you are not charged flat rate shipping charges. Volume orders need 30-60 days lead time, depending on size of order.

1. $3,750 wholesale order 3% off the wholesale price.

2. $7,500 wholesale order 5% off the wholesale price.

3. $15,000 wholesale order 6% off the wholesale price.

4. $30,000 wholesale order 8% off the wholesale price.

5. $45,000 & up wholesale order 10% off the wholesale price.

How are shipping costs calculated?

Shipping costs are calculated at flat rate for drop shippers located in the Continental United States during checkout. Retailers ordering in volume are to use the Mail Order form at check out so that we may calculate shipping charges for you.

How do I pay for an International order? (Merchants outside of the continental U.S. non- US businesses)

International orders are to be paid for by Certified Cashiers Check Only. We do not accept credit card payments for International orders.

Are all products always in stock?

No. We know of no company that continually has every item in stock 24/7. The difference between us and other supposed wholesalers is that we are the manufacturer and can make the item so that your order will be filled in a timely manner. No waiting for an item to imported. If we are out of a component to make your figurine you will be notified.

What is the lead content of your crystal?

Under European law, glassware containing 24% to 32% lead can be described as full lead crystal. Swarovski Crystal which Crystal Mountain uses for their creations fulfills this criterion and therefore could officially be called full (32%) lead crystal. We simply to call it lead crystal and trust our customers to recognize the quality of our products.

What is your minimum order requirement?

We have no minimum order or maximum order quantity. For large orders we request that you contact us first before purchasing since shipping will be calculated on the actual size, weight and destination of your order.

How do I place an order?

All orders are to be submitted using the Mail Order form at final checkout. This includes Drop Shippers and Retailers alike. If you are having your order drop shipped type (Drop Ship) in the comments Box and we will process your order accordingly. If you are placing an order to be shipped to your place of business type in (Retail Order) and we will process your order accordingly. Remember if your haven't place an order we will request your financial information to process your order.

How do I track my order?
A tracking number will be sent to the email address given on your order form after your order has shipped out from the Crystal Mountain. Please make sure you have given us your correct email address on the order form.

Please allow the shipper up to 24 hours, after package has shipped out, to process the package in their system. Please make sure the email address is correct.

Some SPAM filters may prevent email notification of shipping information which we unfortunately have no control over. We hope this service is of assistance to you in tracking your UPS shipments. We know your order is very important and we will do the best we can to provide you the best customer service. Please provide accurate information when filling out your Registration Form and when submitting an order in the billing and shipping information sections to avoid delays in processing your order as well as possible shipping surcharges for address corrections.

How do I cancel an order?

Contact us as soon as possible to cancel your order. Small orders usually ship the in 1-3 days after you place them. Once an order has been shipped it can not be canceled. See our Terms and Conditions on returning items.

How do I open a wholesale account?

Just go the our Merchant Accounts Application page and fill in ALL the required information. We will review your application and once all information has been confirmed we will set up your wholesale account for you. Orders are only accepted from the person who's name appears on your application.

Drop ship return policy?

Items may be returned within 7 days from the date of delivery confirmation, contact customer service via email to request a Return Merchandise Authorization number (RMA#). Describe why you would like to return the item(s) and whether you would like to exchange it or receive a refund. Once we receive the item(s) back in our warehouse and inspect it, we will refund your monies for the merchandise if it is in re-sell-able condition. The merchandise must be returned in its original packaging, showing no signs of wear or shelf damage. We recommend insuring your return package since we are not liable to complete the refund or exchange unless the merchandise is in its original, re-sell-able condition. No exchanges or returns after 30 days from the date of invoice. See also Terms and Conditions

Retail and Volume Order Return Policy

Returns are only accepted from retail stores and volume customers for items damaged in shipment only. Inspect your shipment when you receive it. Any damage requests submitted after 7 days will cost you shipping to and from Crystal Mountain for replacements.

When will my order be shipped? (Orders with US destinations)

Crystal Mountain usually ships orders in 1-3 days from time of receipt, (excluding holidays and week-ends). During the busy season (Mother's Day, Thanksgiving and Christmas) orders are processed and shipped as they are placed. Older orders first etc. How long does it take to get my order?

Refer to the UPS Shipping Zone Map

When will my international order ship? (All orders with destinations outside the continental US)

All International orders are shipped dependent on order size. Once all your figurines have been made and packaged for shipment. All orders are to be paid for in full when order is placed.

Do you ship to P.O. Boxes or APO's, FPO etc.

Shipping to APO or FPO address is possible in the majority of cases. Since we are unable to use UPS for these addresses, we usually use USPS. Shipping quotes will be sent via email to you if additional postage is required. Some restrictions may apply. Shipping costs will not show on order form. We do not use USPS for domestic shipments. Only UPS and UPS does not ship to P.O. Boxes. Drop shippers please inform your customers.

How are orders shipped?

We use UPS/FedEx for all domestic orders (Continental 48 states) For shipments outside the lower 48 States we use USPS Priority Mail and Priority Mail International.

How long does shipping take?

Time in route is dependent on your location. Once the courier has pick up your shipment we have no control over your order. If problems arise we will help you in every way possible to track you order. USPS Priority Mail International usually arrives in 6-10 days. UPS Shipping Zone Map

Do I have to pay shipping insurance for my order?

No insurance is included in your shipping charges. If shipping is more than estimated you will be sent an invoice through PayPal for the difference. If it was less you will be refunded the difference. That we guarantee you.

Can you ship my order via faster shipping method, such as UPS NEXT DAY, 2ND DAY AND 3 DAY DELIVERY?

UPS, does not count holidays or week end days in their delivery times. Therefore, a package mailed on a Thursday scheduled for 2nd day delivery will actually be delivered on Monday. Thursday is considered day 0, Friday is counted as day #1 and Monday is counted as day #2. During the holidays, it is important to check the shipping guidelines as the shippers have Holiday Guideline deadline shipping dates to help you get your gifts there on time.

Can I pick up my order a your warehouse to save on shipping costs?

Crystal Mountain already has Free delivery within a 50 mile radius of the location in the Pocono's. But your can pick up your wholesale order if arrangements are made in advance. You must already have an account with us to be eligible for this option.

What do I do if merchandise in my order arrives damaged or defective?

Drop ship customers, your customers have 24 hours to notify you of damaged items. International volume orders have 7 days to notify us of damaged items. Please to read our Terms and Conditions.

Can I return merchandise that I don't want?

We will accept returns. Return shipping costs are your responsibility. No shipping costs are refunded. Items must be returned in original packaging and undamaged. Any items arriving damaged will be will not qualify for a refund. Please to insure your shipment and use UPS in the lower 48 states.

Can my customer return an item they have purchased from me?

Your customers are just that, your customers. We will replace items with factory defects and replace items damaged in shipment if the guidelines in our Terms and Conditions are followed. If a customer purposely breaks an item just to return it the people at Crystal Mountain will know when they inspect the return. We have been at this since 1982 and know when an item has purposely been damaged.

Do you accept orders from outside the Continental United States?

Yes we do ship to other countries. You do not have to be a U.S company to set up an account with us. But you do have to be a country our government will allow us to has a business relationship with.

Do you accept C.O.D. orders?

No we do not accept C.O.D. orders. All orders have to paid for in full before they can be shipped. NO EXCEPTIONS.

Do you drop ship?

Yes we can drop ship to your customers for you.

What payment methods do you accept?

We accept all credit and debit cards for US businesses. International customers are to pay by Certified Cashiers Check only. We also accept checks and money orders for domestic orders. We do not accept personal or business checks or money orders from other countries. Checks and money orders can take up to 3-4 weeks to clear our bank because of the rise in counterfeit money orders circulating.

Can I use images and descriptions that are on the Crystal Mountain Creations website?

Yes you can use the images and descriptions on our website. Please do not hot link to our images as it will slow down our website. We prefer that you use the images on the CD and information in the catalog you will be sent along with the wholesale price list when your account is approved. Since we put minimal information with our products we suggest that you be creative in your descriptions but without misrepresenting our products.

Does Crystal Mountain have a phone number I can call to set up an account?

NO. All requests for a wholesale account are done through this website. We do this so that there is less chance of error. ALL communications are in writing so all parties concerned have a copy they can save or print a hard copy of for future reference. No financial information is requested on your application. When you place your first order we will request your financial information.

Special Note:

Please make sure your email address is listed correctly on the order form.
For those of you who have spam filters in place, please make sure you permit email from the domain crystalmountaincreations.us to be delivered or we will not be able to contact you and you may not receive your order confirmation or order tracking information email.

Crystal Mountain Creations

www.crystalmountaincreations.us

27 South River Street, Wakeman OH 44889-9474

Phone: 440-212-7565

Have a Question or Comment? Send it to us.